Privacy Policy

At EleganceCarts, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, make a purchase, or otherwise interact with us (collectively, the "Services").

By accessing or using our Services, you agree to the terms outlined in this policy. If you do not consent to this Privacy Policy, please refrain from using our Services.

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📅 Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in practices, legal requirements, or operational needs. Any updates will be posted on our website with a revised “Last Updated” date. Additional actions may be taken as required by applicable law.

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🛠 How We Collect Your Information

We collect personal information to provide, maintain, and improve our Services. The types of information we collect depend on your interactions with us:

1. Information Collected Directly from You

When you interact with our Services, we may collect:

• Contact details: Name, email address, phone number, shipping and billing addresses

• Order information: Payment confirmation, purchased products, shipping details

• Account information: Username, password, security questions

• Shopping activity: Items viewed, added to cart, or added to Wishlist

• Customer support communications: Information provided when contacting us via email, chat, or forms

Some features of our Services require you to provide certain information. You may choose not to provide it, but some functionalities may not be available without it.

2. Information Collected Automatically via Cookies & Tracking

We automatically collect certain information using cookies, pixels, web beacons, and similar technologies, including:

• Device type, browser type, IP address, operating system, and network information

• Your interactions with the website and Services (pages visited, clicks, time spent)

This helps us analyze usage, improve Services, and personalize your experience.

3. Information Collected from Third Parties

We may obtain information from third parties, including:

• Service providers: Payment processors, fulfillment partners, analytics providers, and Shopify

• Vendors: Assisting with customer support, shipping, or technical services

• Advertising platforms: To help tailor marketing and promotional content

Information obtained from third parties is handled according to this Privacy Policy. We are not responsible for their accuracy or policies.

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💡 How We Use Your Personal Information

We use your information for the following purposes:

1. Providing Products & Services:

   • Process orders, payments, and returns

   • Manage accounts and facilitate shipping

   • Send notifications related to purchases, returns, or exchanges

   • Enable posting of product reviews

2. Marketing & Advertising:

   • Send emails, texts, or postal communications with promotions

   • Display tailored advertisements on our website and partner platforms

3. Security & Fraud Prevention:

   • Detect and prevent fraudulent, illegal, or malicious activity

   • Maintain secure account credentials

4. Communication & Customer Support:

   • Respond to inquiries and provide assistance

   • Improve Services and customer experience

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🍪 Cookies & Tracking

We use cookies and similar technologies to:

• Remember your actions and preferences

• Analyze website traffic and usage patterns

• Improve and optimize our Services

• Provide personalized advertising

You may disable cookies in your browser settings; however, this may affect functionality and access to certain features.

Learn more about Shopify Cookies

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🔄 Disclosure of Personal Information

We may share your information in the following circumstances:

• Service providers & vendors: For fulfillment, payment processing, customer support, analytics, and cloud storage

• Business and marketing partners: To deliver services or advertising

• Affiliates or corporate group members: When necessary for legitimate business interests

• Legal compliance & protection: To comply with laws, enforce terms, or protect rights

We do not sell personal information or use it to infer sensitive characteristics.

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📝 User-Generated Content

If you submit reviews or other public content, it may be visible to others. We are not responsible for how this information is used by other users or third parties.

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🌐 Third-Party Websites & Links

Our Services may contain links to third-party websites. We do not control their content or privacy practices and are not responsible for their security, accuracy, or reliability.

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🚫 Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from anyone under 16. Parents or guardians can request deletion of any such information by contacting us.

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🔒 Security & Retention of Personal Information

• We implement industry-standard measures to protect your information, but no system is completely secure.

• Personal information is retained only as long as necessary to:

  • Maintain accounts and provide Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce policies or contracts

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⚖️ Your Rights & Choices

Depending on your location, you may have rights regarding your personal information:

• Access & Portability: Request access to or a copy of your personal information

• Correction & Deletion: Request updates or removal of inaccurate or unnecessary information

• Restriction of Processing: Limit how your data is used

• Withdraw Consent: Revoke previously given consent

• Appeal: Challenge a denial of your request

You may manage communication preferences, including opting out of marketing emails, by using the unsubscribe option in emails. Non-promotional emails, such as order confirmations, will still be sent.

To exercise your rights, contact us at support@elegancecarts.com. Verification of identity may be required. Authorized agents may act on your behalf with proper documentation.

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📢 Complaints

If you have concerns about our processing of personal information, contact support@elegancecarts.com. You may also escalate your complaint to your local data protection authority if unsatisfied with our response.

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🌍 International Users

Your personal information may be processed or stored outside your country, including the United States. Transfers follow recognized mechanisms such as the European Commission Standard Contractual Clauses or equivalent protections.