Shipping Policy

At EleganceCarts, we are committed to delivering your products safely, promptly, and efficiently. Here’s everything you need to know about shipping, handling, tracking, cancellations, and address management.

⏱ Order Processing & Cut-Off Time

• Processing Time: Orders are usually processed within 1–2 business days (Monday–Friday). Times may vary depending on product availability and order volume.

• Order Cut-Off: Orders placed before 4:00 PM (GMT-05:00 Eastern Time) are included in the day’s processing batch. Orders placed after this time will be processed the next business day.

• Peak Periods: During high-demand seasons or promotions, processing may take slightly longer. You will be notified promptly in case of any delays.

🚚 Transit & Total Delivery Time

• Standard Transit: 7–9 business days (Monday–Friday) for delivery.

• Handling & Packaging: Every order is carefully handled and packed to ensure it arrives in perfect condition.

• Estimated Delivery: Total delivery time varies by destination and carrier. External factors such as customs, carrier delays, or high-volume periods may affect delivery timelines.

🔍 Order Tracking

• Tracking Information: Once your order ships, you will receive a shipping confirmation email with tracking details.

• Track Online: Monitor your package anytime via the Track Your Order page.

• Availability: Tracking information may take 24–48 hours to update after shipment.

❌ Order Cancellation

• Cancellation Window: Customers may cancel orders within a limited time before they enter the dispatching stage.

• How to Cancel: Contact our support team at support@elegancecarts.com immediately to request a cancellation.

• Refunds: Canceled orders within the allowable window are eligible for a refund according to our Refund Policy.

📬 Incorrect Address & Undeliverable Packages

• Accuracy Required: Customers must provide correct shipping details during checkout. EleganceCarts is not responsible for orders delivered to incorrect addresses provided by the customer.

• Address Correction: If an error is noticed before shipping, contact support@elegancecarts.com promptly. Additional charges may apply.

• Undeliverable Packages: Packages returned due to incorrect addresses may incur reshipping fees or other costs, which will be the customer’s responsibility.

📌 Customer Agreement

By placing an order on EleganceCarts, customers agree to the above shipping terms and conditions.