Return And Refund Policy

Your satisfaction is our priority. If your purchase doesn’t meet your expectations, our simple and transparent return process ensures you can shop with confidence.

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🗓 30-Day Return Window

You may return items within 30 days of receiving your order. This gives you ample time to inspect and decide if your purchase meets your needs.

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✅ Return Eligibility

Items must meet the following conditions to qualify for a return:

• In the same condition as received

• Unworn and unused

• Original tags attached

• Original packaging included

• Proof of purchase or receipt

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📦 How to Start a Return

1. Contact us at support@elegancecarts.com

   1. Return items to:
      1450 Broadway, Suite 1203, New York, NY 10018, United States
      

2. Approved returns receive a return shipping label and instructions.

⚠️ Note: Unauthorized returns without prior approval cannot be accepted.

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💲 Restocking Fees

We do not charge any restocking fees.

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🚨 Damaged or Incorrect Items

Inspect your order upon arrival. If your item is:

• Damaged

• Defective

• Incorrect

…contact us immediately at support@elegancecarts.com. We will promptly review and resolve the issue.

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❌ Non-Returnable Items

• Custom or personalized items

• Damaged handbags (contact us for guidance)

• Sale items

• Gift cards

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🌍 Location-Based Policies

United States (US)

• 30-day return window

• Returns require a brief reason for return

• Items must comply with standard return requirements

European Union (EU)

• 14-day cooling-off period

• Returns may be made without justification

• Standard conditions apply (original condition, unused, tags attached)

Other Countries

• Policies may vary by region

• Contact support@elegancecarts.com for instructions

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🔄 Exchanges

To exchange an item:

1. Return the original item

2. Once approved, place a new order for the desired product

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💰 Refunds

• After we receive and inspect your return, you will be notified of the refund status

• Approved refunds are processed to your original payment method within 10 business days

• Bank or credit card processing times may vary

• If your refund takes longer than 10 business days, contact support@elegancecarts.com

📌 Effective Date: This policy is current as of the latest update. EleganceCarts reserves the right to update it to improve your shopping experience.